Terms and Conditions

The client confirming the budget accepts the contract of “Terms and Conditions” in all its clauses.
The operator must confirm in writing to the client the reservations that are made. Only with this written confirmation does the contract validate.
The client to use the reserved services must pay the full amount. Payment that must be made at least 30 (thirty) days before the start date of the tour. Therefore, the exceptions will be effective with the confirmation given in writing by the operator. Using the same terms and conditions stipulated in the contract.
Payments for services must be verified with payment support sent by email. Payments must be made exclusively to the operator’s legal bank account called “TC Travel c.a.”. Data that will be previously communicated by the operator to the client once the availability of the services has been confirmed. Claims of any kind for payment made in third-party accounts are not accepted. Except for changes made with written communication by the operator.
The services that the operator is obliged to fulfill in the contract are disclosed in the detailed description of the budget. So each verbal agreement variation or other changes are to be considered valid only if the operator has confirmed them in writing.
The operator reserves the right to make changes in the provision of service contracts. Changes can be generated for security reasons, as long as they are in the interests of the client.
Changes to the services requested by the client generate an additional cost. In fact, it is added to the agreed price when at the time of confirmation. It will be classified as an additional service whose amount will be properly determined by the operator.
Changes requested by the customer after confirmation from the operator will incur an additional cost. According to your national currency and the exchange rate of the date of the exchange request.
The customer has the right, if you have not yet consumed the services, to terminate the contract. You can cancel the services with written communication to the operator.
Cancellations of services will be accepted only if the client notifies the operator in writing and regulated in the following way. A) 30 days before departure, the client will receive a refund equal to 100% of the amount paid. In addition, with the charge of 50 USD per pax (or its equivalent in national currency at the exchange rate in force on the day the contract is terminated) corresponding to operating expenses. B) 15 days before departure 50% refund of the amount paid. C) After the deadline, and if the client does not show up at the time of starting the service and there will be no refund. The customer will lose the full value of the paid services.
In case of cancellation the cost of the amortization service will be compensated by the operator within 30 days. In fact, from the moment the recipient communicates the cancellation request in writing. After that time without any communication from the customer, no refund will be paid.
There will be no amount will be refunded for services not used voluntarily by the customer.
If the operator is in need of canceling or suspending any type of service, after the service start date, the customer will only have the right to claim the amount of the unused services.
Complaints will be made in writing and communicated within thirty (30) days from the date of completion of the service.
The operator is not responsible for damages, injuries, accidents or irregularities that may occur during the entire duration of the services to the client, which he does at his own risk.
The client is responsible for his belongings, luggage, documents and other objects of his property.
The operator is exempt from liability for damages that the customer may suffer. Causes as a consequence of atmospheric conditions and other natural events that do not make you responsible, acts of god and force majeure. Inasmuch as they are not attributable to the will of the operator.
The operator is liable only for malicious intent or negligence in the performance of its services.
The operator is responsible for the execution of the services contracted by the customer.
The customer declares to accept the general conditions of responsibility of those mentioned herein. In fact, the formal acceptance by the payment service contracts before the start of the services.
In the case of requesting a special tour, made exclusively for the client, all the above rules will apply. So the customer has to accept any additional conditions that the operator will apply at the time.

TERMS AND CONDITIONS